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  • "It's obvious that your company gets the importance of the customer service component...  your whole team is incredibly great to work with. - Tim Hall, Naturally 4 Paws."

  • "We love the new upgrades - the speed and the ease of setting up the hardware and using our software on the new Server and machines. - Greg M, MacPherson Leather Company.

  • "CounterPoint is really reliable and CCS support is outstanding. - Mark O, Pirates Plunder "

  • "We love Order Entry because we can enter 'Pro Forma' invoices for overseas customers who must have them before wire transfers can be processed. - Pat H, Puget Sound Instruments."

  • "We are not doing a whole lot different in the way we approach the market, but the fact is, our business is up 25 percent. I think that largely stems from the work we are doing with CounterPoint. - Ric Hart, Puget Sound Instruments."

  • "CounterPoint's awesome - especially inventory tracking. - Neil G, More Power Racing."

  • "CPGateway is great! Can't believe any business wouldn't have it. - Kay L, Heritage Nursery."

  • "CounterPoint yields a high-performing, stable system with the flexibility to meet the requirement of providing a simple user interface for employees and powerful tools for management. - Rick Stephens. Highland Sports Center."

  • "We have used software by Synchronics since 1989.  It's a good system and is used by other pool dealers also.   It does all upper level Point of Sale and accounting type applications like inventory control, customer data base, retail order deposits, purchasing, bar code and other labels, time card tracking, sales history and reporting, multiple retail location processing, data import, e-commerce access for a website, payment history and just as important a host of file recovery and utilities to protect the data as needed. We use FOCUS Service Software.  It's awesome.  We have had some custom features added over the years and they update our customizations as the software changes.  CCS Computer in Lynnwood (Seattle) is great. Norma Dykes is the contact there. 800-672-4806. Great support, follow up and sales efforts. - Mark Henderson Pool World."    Customer Letter 

  • "... the most important aspect of getting started with CP is having a qualified company like CCS to lend support and advise on how to set up your whole system ... - All American Canopies."    Customer Letter

  • "I just wanted to update you on the upgrade project. Overall it went very well. Please let Bryan know how much we appreciated his efforts - Tillamook Cheese."

  • "Hi Norma, Thanks for the additional info. I'm sure that John did an excellent job with the demo. You guys are a true VAR, adding real value to the products you sell. I wish more of our dealers were like you. Please let us know if there is anything we can do to help. - Bob - RTM Computer Solutions."

  • "To the CCS Team,  We greatly appreciate your help and fast response. Thank you!  - Ann, All The Best Pet Care"

  • "John - On behalf of all the Cannor Nursery staff, I would like to thank you for the time spent over the last two days training us in the many helpful facets of the CounterPoint program.  We all benefited greatly. - Happy gardening from the Cannor Group"

  • "Bryan -  Thanks for all your hard work, patience & persistence in fixing my computer.  I really appreciate every thing you have done.  Your awesome.  'Let's keep our fingers crossed' - Dana and Dr. Gottlieb"

  • "Your support is a million times better than....[my previous dealer]. - Kevin C, S & G Entertainment"

  • "We use FOCUS Service Software.  It's awesome.  We have had some custom features added over the years and they update our customizations as the software changes.  CCS Computer in Lynnwood (Seattle) is great. Norma Dykes is the contact there. 800-672-4806. Great support, follow up and sales efforts. - Mark Henderson, Pool World."    Customer Letter

  • "We thought we'd let you both know that we did the final data conversion to Passport on Monday night, February 9, 2009. As you know, there were no errors and we've not needed support during or after the conversion due to John's assistance during the test data conversions.. - Mark Henderson, Pool World."

  • "I want to say a very very special thank you to Norma for giving me the little nudge I needed to proceed with the purchase of the five users for FOCUS. Your gentle encouragement gave me the confidence to proceed ... A special thank you to Brian for helping with some set up stuff...  And a very very special thank you to John for helping me through the many little issues that we could only discover once we went live with the program. - Cindi B., Aqua Spas & Pools."

  • "Norma, Was the technician satisfactory? No. He was way beyond that. Over the phone he started with a critical piece of equipment that I was told from the manufactures tech group had to go back to their plant or a technician had to be flown out to get the system running. A short time later Dave had the system up and running better then it has been in a while. - Chuck Hensley, Access Business Group."

  • "Radiant Systems’ solutions help us track inventory and also provide better customer service. Once we learned the depth of the Radiant functionality, especially related to inventory, and that they could make quick customer changes for our specific needs if necessary, we were sold. - Harvey P., PetPros"

  • "...  he is very pleased and that CCS has really moved them forward. Since we got the communications going for them, it’s been “working like a charm”. There’s still a lot to do, but he’s very happy – also happy that we would call to check. - Brian L., Cannor Nurseries"

  • "CCS I just wanted to take a moment to express my thanks to Bryan for helping me clean up some problems with CounterPoint today. John and Bryan are always wonderful to work with but the extra mile that Bryan went for me today was greatly appreciated. In any service industry, we hear about the bad stuff (because people are all ticked off—they’ll let you know about it) but we don’t always hear about it when people are delighted. I am delighted. Thank you so much! - Cindi Blechschmidt Owner/President Aqua Pools & Spas"

  • "Thank you ALL at CCS for doing such a fabulous job of getting us migrated over to the new system.  My calendar for 2013 is ready (I think you guys did it for me….thank you) and I received Norma’s instructions so I should be set for 2013.  This whole process went much more smoothly than I could have ever anticipated.  I believe it was because you have such a great team there. Thank you!!!!!  I hope you all have a wonderful New Year….may it bring you all good health and happiness. - Cindi Blechschmidt Owner/President Aqua Pools & Spas" 
  • "Hi John. I was impressed with your service over the weekend -- I was really up a creek, and to hear immediately from both you and Brian was fantastic. It took some phone calls and running around for a hard drive, but Brian was able to get us back on track. I realize this malfunction was certainly nothing to do with CCS, and it was really impressive that you helped me like that on a holiday weekend! - Bonnie PETTICOAT JUNCTION, INC."

  • "I just wanted to mention that Bryan is excellent to work with. I have to bill my time to customers when I have to correspond with vendors or 3rd party support companies and Bryan is very efficient and pleasant to work with. I have to bill Eagle Enterprises less of my time because of it. I am always trying to give my clients the most bang for their buck and Bryan always helps to keep things efficient. I'll be sure to mention this to Shane, the owner of Eagle Enterprises. - Justin E, Eagle Enterprises" 

  • "Wanted to let you know and commend the outstanding work that Bryan did in helping us to setup the CounterPoint software. He has helped us tremendously and he's truly an asset to your company!. - Sergiu Rata, Square Sun PRINT" 

  • "Please send me a bill for Dave’s advice and time researching this issue. He was very patient and kind dealing with us novices. Thanks again for the excellent service.- Marc S, Cascade Pacific Flooring



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Last Updated on Tuesday, 17 November 2015 02:54  
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